FAQ

1. What kind of guarantee do I have for online purchase from FunChic360?
You have 30 days money back guarantee on your purchases. Except the shipping and handling fee.

2. How Do I return my item?
You have 30 day money back guarantee - less shipping and handling fee. After 30 days, we can not refund the money.

Please when you send us the item back to us, please protect the item(s). Damage items can not be refunded. We suggest you use US Priority mail and Priority mail boxes. You can also re use the box. Send us an e-mail prior or right after the return shipment. You can send it to the following address:

**Please E-mail us prior to the return and send it.

**Shipping Charge will not be credit back.

funchic360
Attn: returns and exchanges
2129 Via Robles
Oceanside, CA 92054

3. Is your cz earrings real gold or plated?
All of our cubic zirconia stud earrings are real 14k gold. They are not plated fake gold.

4. I have not got my item, when can I get my item?
When you order, we ship your order on next business day. Also USPS's Priority mail usually takes 2 to 3 business days. For example, if you order it on Friday, your package will be mail out on Monday and you should be getting your package by Thursday.

5. I have used the USPS's tracking number to track my package on-line but there are no info on my package, what's going on?
United States Postal Service is slow on updating tracking information on-line. Sometime, you get the package first before any tracking information is available on-line.

6. Do you do wholesale?
No. We do not.

7. My earrings are too big, can I change them to smaller earrings?
No problem. Just e-mail us and let us know. Also put a note into the box and let us know what you want to exchange with.

8. I tried to order but it would not work, what's wrong with it?
Sometimes the item(s) is out of stock. Many of our fashion jewelry are unique and may not be re-orderable or re-stockable.

about funchic360

Funchic360 believes shopping for fashion accessories should be a simple, affordable (and fun of course!) experience. We combine unique styles and selection at affordable prices to make it easy for you to stay stylish and in touch with the latest trends. Funchic360 product collections offer something for every fashionista out there, including the latest sterling silver jewelry, fine CZ collection, an exciting mix of fashion accessories and costume jewelry to cater to every occasion. We will continue to update and add to our selections as new styles are discovered and become available. Due to the seasonality of many of our fashion forward merchandise, we must point out that quantities are limited. At funchic360, we strive to offer products for their quality at outstanding value compared to many of our competitors. We dedicate ourselves to bringing the season's essentials to keep your style updated with the ever changing trends.

* payment options: funchic360 accepts visa, mastercard, Paypal and Amex

*sales tax: a sales tax of 8.25% is added to all orders shipped to California addresses

*Refund and Returns: All the return directions are below and for refund for your goods; e-mail us your mailing address and we will issue a check without shipping fee or give credit back to your credit card. Thanks.

*fulfillment& shipping: in stock items ordered will be shipped next day and it will take about 2 to 3 business days via USPS priority mail service. Please allow 3 to 5 business days for delivery on holiday season such as Christmas. Upon shipment of your order, funchic360 will notify you by email or phone, along with the confirmation code to track your package. We are unable to ship to p.o. boxes or FPO addresses, and currently do not process international orders.

*shipping rates & times: most purchases are shipped via USPS priority mail service, ( 2 to 3 business days ), but express mail delivery is also available upon request.

shipping method

USPS Priority (2 to 3 business days)
USPS Express (Next Business Day)
* for larger order exceeding average weight, additional shipping may apply

* returns: we want you to be happy with the purchase that you have selected. If for some reason, you are not delighted with your purchase, we'll exchange or refund the credit card used for transaction within 30 days of the shipment date less shipping & handling charges. Also we issue a check for your refund. Please note however that return merchandise must be in original condition, and returns for damage due to normal wear and tear will not be honored after 30 days of shipment date. Exchanges are subject to availability, and please note that any customized orders (such as engraving) cannot be returned for refund, credit and/or exchange.
* We are not responsible for lost or damaged return

funchic360
Attn: returns and exchanges
2129 Via Robles
Oceanside, CA 920541

* custom orders: funchic360 offers custom personalized engraving on selected sterling silver merchandise. To learn more about our custom order services, please call us toll free at 760-583-3347, or e-mail us at

* privacy policy funchic360 is committed to protecting the privacy of our customers. We guarantee that information retrieved for processing orders will remain protected and not be distributed or made available to other organizations.